Zoho Support Plans
Compare coverage across Classic, Premium and Enterprise, and subscribe to the plan that fits your team.
Services
Classic
Most Popular
Premium
Enterprise
Cost per Quarter
₹ 18,000
₹ 21,600
₹ 36,000
Cost per Month
₹ 7,500
₹ 9,000
₹ 15,000
Support Timings
(Indian Standard Time)
(Indian Standard Time)
11am to 6pm
(Monday - Friday)
(Monday - Friday)
10am to 7pm
(Monday - Saturday)
(Monday - Saturday)
10am to 10pm
(7 days a week)
(7 days a week)
Acknowledgement and
initial response time
initial response time
24 hours
12 hours
3 hours
Channels
3 Channels
4 Channels
6 Channels
Email Support
Customer Portal/Help Desk
Community Forums
Remote assistance (Screen Sharing)
Live Chat Support
10am to 10pm
(7 days a week)
(7 days a week)
Phone Support
11am to 9pm
(7 days a week)
(7 days a week)
Technical Account Manager
Periodic Zoho Updates and
Enhancement Announcements
Enhancement Announcements
Change Request
5 Hours Per month
15 Hours Per month
